Since the last blog post, it’s been a while that we haven’t updated our blog.

Today, I’d like to share our experience with Janio Express and why we’ve decided to no longer using it.

As you might not know, we’re not dealing with the courier services directly, except the SF Express. We’re using a 3rd-party courier platform to quote the necessary shipping fees, manage and arrange the shipments.

The 3rd-party courier platform will provide the available shipping services based on the receiver’s destination and the sender’s destination. From there, we noticed that Janio Express has a really good shipping rate for most countries so we started to have this option available for our customers.

And the sad news begins from the first order we’ve placed with them…

Starting from 11/1/2021, Janio Express should come to our store to pick up the first orders we’ve made to transit further. But… no one is coming so we started to report the case and asking for a re-schedule for the next day.

On 12/1/2021, we were waiting for the whole day at our store. The same thing happened, no one comes for the pick-up and not even a phone call to confirm that they’ve received our request. We continued to report the case and asked for a re-schedule for the next day with another new order we have for tomorrow.

The same things happen until 14/1/2021, we wait for the Janio Express to come for the pick up while keep reporting the case, and hopefully, we could successfully co-operate with them since their shipping rate is great for our customers during this global pandemic.

But 4 days passing by from the first order we made with them until today there’s no response, no email, no phone call on what happening. Therefore, we decided to cancel all the orders you’ve made with them and switch to another available shipping service, Aramax Express, or TNT Express.

Based on these few days of experience, we decided to no longer have this option available again to avoid any problematic shipment happened. We believe their system is still being very unstable and we afraid they couldn’t handle our orders properly and deliver the parcel to our customers as securely as promised.

So, for all customers who have paid for the Janio Express as their shipping service, we’ll email you the updates and hope you understand.

Disclaimer: This blog post is all about our personal experience with the Janio Express in Malaysia and the decision we made based on our experiences with them. We’re not sure how’s their performance and deliverability in different areas so we don’t recommend taking our experience as your experience of using this service.

If you’ve used this service before and have any comments or feedback, it’d be much appreciated if you could leave us a comment below and share your experience since we’re open to any courier service that has a good shipping rate so our customers could save some shipping fee and get their parcel to deliver securely and safely.