Since the outbreak of the global pandemic Covid-19, our Standard Shipping Services, EMS, International Air Parcel Service, and Surface Parcel Service were forced to suspending all international shipments from Malaysia.
Unfortunately, more than half a year is passing by, there’s still no update on when they’ll be back to the operation.
Therefore, the only way we could ship internationally is through Express Shipping Services. During these few months, we were constantly finding and testing new express shipping services in order to get one that’s in a great shipping rate while could properly handle and deliver the parcels to our customers.
The Shipping Services We Use
Now, we ended up constantly using the TNT Express and the Aramax Express because comparing to the others, the system of these two Express Shipping Services are more stable in handling our parcels to our customers, and the shipping rate is much reasonable at the moment.
We were once recommended and using SF Express for orders specifically from the United States, Canada, and Philipines because of its shipping fee rate. But they’ve drastically increased their shipping rate for the new year of 2021 so we have stopped using it for now.
However, we’ll keep an eye on this service because they did a great job when we were using them and if they do have any promotional period or the price becomes reasonable again, we’ll definitely get back to them.
Since then, we have also tried to use Janio Express but the co-op has failed from the first transaction we made with them. You can read more about our experience with Janio Express here.
The Prohibited Items To The Express Shipping Services
So now you know that the only way we could ship internationally is through Express Shipping Services, then you got to know that there are some prohibited items to all Express Shipping Services.
The prohibited items included paints, glues, primers, thinner, powder, etc. So, if you’re placing an order with any of the prohibited items and select “Express Shipping” to checkout, we’ll unable to proceed further.
In this case, you’ll be given two options in our email, 1.) Waiting for the Surface Parcel Service (the only way we could ship the prohibited items) to get back to the operation to proceed further – if you’re going for this option, we’ll secure your order and notify you once the shipping service becomes available to proceed further and 2.) Cancel the order and fully refund.
Either way, we’re happy to proceed with your order as you wish and your understanding would be greatly appreciated.
“What If, I’d Like To Use The Standard Shipping Service To Ship My Orders?”
Lastly, if you’re willing to wait for the Standard Shipping Service to get back to the operation to ship your orders. Simply select “Combine Shipping’ as your shipping option to checkout and leave us a note on the checkout page like “I’m willing to wait for the Standard shipping Service to resume to proceed further” or anything related.
With your note, we’ll secure your order(s) and notify you once the service is back.
Otherwise, if you’re just selected “Combine Shipping” without any notes, we’ll assume that you’d like to combine other orders, and not about waiting for the Standard Shipping Services to get back to the operation. So, we’ll not notify you once the Standard Shipping Service is back.
If there’s any question or concern, feel free to leave us a comment below or contact us here!
Since the last blog post, it’s been a while that we haven’t updated our blog.
Today, I’d like to share our experience with Janio Express and why we’ve decided to no longer using it.
As you might not know, we’re not dealing with the courier services directly, except the SF Express. We’re using a 3rd-party courier platform to quote the necessary shipping fees, manage and arrange the shipments.
The 3rd-party courier platform will provide the available shipping services based on the receiver’s destination and the sender’s destination. From there, we noticed that Janio Express has a really good shipping rate for most countries so we started to have this option available for our customers.
And the sad news begins from the first order we’ve placed with them…
Starting from 11/1/2021, Janio Express should come to our store to pick up the first orders we’ve made to transit further. But… no one is coming so we started to report the case and asking for a re-schedule for the next day.
On 12/1/2021, we were waiting for the whole day at our store. The same thing happened, no one comes for the pick-up and not even a phone call to confirm that they’ve received our request. We continued to report the case and asked for a re-schedule for the next day with another new order we have for tomorrow.
The same things happen until 14/1/2021, we wait for the Janio Express to come for the pick up while keep reporting the case, and hopefully, we could successfully co-operate with them since their shipping rate is great for our customers during this global pandemic.
But 4 days passing by from the first order we made with them until today there’s no response, no email, no phone call on what happening. Therefore, we decided to cancel all the orders you’ve made with them and switch to another available shipping service, Aramax Express, or TNT Express.
Based on these few days of experience, we decided to no longer have this option available again to avoid any problematic shipment happened. We believe their system is still being very unstable and we afraid they couldn’t handle our orders properly and deliver the parcel to our customers as securely as promised.
So, for all customers who have paid for the Janio Express as their shipping service, we’ll email you the updates and hope you understand.
Disclaimer: This blog post is all about our personal experience with the Janio Express in Malaysia and the decision we made based on our experiences with them. We’re not sure how’s their performance and deliverability in different areas so we don’t recommend taking our experience as your experience of using this service.
If you’ve used this service before and have any comments or feedback, it’d be much appreciated if you could leave us a comment below and share your experience since we’re open to any courier service that has a good shipping rate so our customers could save some shipping fee and get their parcel to deliver securely and safely.
