What?! The international parcel and EMS are temporary suspension?

This message makes me feel complicated…

The first thing I do when I woke up in the morning, isn’t getting out of my bed and do the morning routine like everyone else.

Instead, I check out my phone for the latest news of the suppliers, the shipping status for my customers, and the updates of our courier partner Pos Malaysia. 

Here’s the message from the official Pos Malaysia: 

“Pos Malaysia’s international mail, parcel and Express Mail Service (EMS) will be suspended to all international destinations except Singapore begins by 3 August 2020 until further notice.

 

The temporary service suspension is due to service impacts related to Covid-19, which include varying levels of restrictions across destination countries on flights, airport closures and cross border services.”

The reason why it makes me feel this way it’s because it means that I couldn’t ship any order to my international customers, or even worse…

“Will they proceed with the parcels that we’ve previously handed over such as the parcels that’s being held at the transit hub or the en routed parcel?”

I got no clue but I will keep doing the necessary procedure in order to keep everyone’s update.

Some customers even email us furiously saying that they’ve purchased items from countries like Japan and China, and they got no problem with the delivery and could received their items as usual. 

I sweated. 

All I could say is that not all countries have regular flights and despatch parcels to every country across the world. As far as the pandemic occurs, China is currently the best regarding to the control of the global pandemic so their shipment has the fastest recovered.

I’m not here to blame or trying to push away the responsibility or anything.

I just want to let you know that I and Museigen Hobby are working around the clock doing everything we can to make the process run smoother, if possible, faster because I want you to get your parcel like you do.

In the meantime, we will keep searching for the new source of courier service to get all of your order delivered. We just seek for some additional time, patient and understanding from you to allow us to make things work.

If you have any question or suggestion, feel free to email us at [email protected] or drop us your message through our Facebook Page, we are happy to help you out.

If you’ve followed with our previous blog post, you’d know that we’ve decided to stop the International Shipment (Neither by Air or by Surface) for 2 weeks in order to better deliver your orders without increasing the worries of your parcel being held at the transit hub without any updates.

After a week (not even two), we found that our courier partner Pos Malaysia has started to manage and handle the majority of our previous parcels that has been held at the transit hub caused by the global pandemic to ship out.

Since the courier service is back to operation as usual, so does we! (I want you to get your parcel like you do)

So we started to arrange orders that has been held by us from the past week, to ship out in order – if this is you, you should have receive your tracking number in your email inbox.

But this is only available for some countries like images below:

Service Resumption: List Of Available Destination Countries

Available countries for International Air Parcel:

Available countries for the Surface Parcel:

Real quick, if you’ve placed an order with us and your countries are not on the list, we’ll contact you or more effective, you can contact us to give us a quick head up!

Lastly, thanks for reading… if you’ve got any questions, feel free to let us know, we are here to help.

So, what happened? Why are you stopping the International Shipping?

If you’ve followed us on Facebook Page, you’d know that we constantly update whatever happened in/out of our store like the latest few…

(Click the image and see it on our Facebook Page)

(Oh! Don’t forget to Like our Facebook Page for more latest update)

Why We Stopped The International Shipping

Now, why do we decided to stop the International Shipping, and what actually happened?

Let us quickly rewind the updates we made over the past few weeks:

On 7th July

We received countless emails over the past few weeks from customers over the globe asking about why their parcel has been “Held At” or being “en route” over a month without any updates on the tracking system. Immediately, we contact our partnered courier service for an investigation.

The reason for the delay is that…

Almost all courier companies are facing increased demand despite the reduced capacity available in the global market 𝐝𝐮𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐟𝐥𝐢𝐠𝐡𝐭 𝐜𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐛𝐲 𝐩𝐚𝐬𝐬𝐞𝐧𝐠𝐞𝐫 𝐚𝐧𝐝 𝐜𝐚𝐫𝐠𝐨 𝐚𝐢𝐫𝐥𝐢𝐧𝐞𝐬.

These situations result in network changes and temporary service adjustments meaning it requires additional transit time, as well as the intense custom inspection 𝐝𝐮𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐨𝐟 𝐂𝐎𝐕𝐈𝐃-𝟏𝟗 𝐨𝐮𝐭𝐛𝐫𝐞𝐚𝐤, especially the countries like Croatia and Canada.

That’s why the status either shows “Held At’ or being “en route” without any update and it resulting in the Estimated Time of Arrival (ETA) is no longer accurate and it cannot be taking as a standard.

By this update, we announced that we will temporarily stop the International Shipping to Canada and Croatia in order to avoid the increase of concern for the shipment delay.

On 15th July

After 7 days of the update for the international shipping delay, we announced the good news and bad news.

Good News: After back and forth of contacting and reports for an investigation, we got informed that the International shipping has started to get back on track for most countries. As our customers from the US have started to receive their parcel that sends from May.

Bad News: The parcel from some other countries like Canada is still held at the transit hub. It means they’re still waiting for the shipment.

On late 15th July

We found out that even though the courier service system has back on track but the latest shipment we’ve made to the US over the past week also shows it’s being “held at”.

So we believe Pos Malaysia (our courier service) is managing the previously at held parcel to ship, the latter International parcel will be going through the same process: Dispatched then held at the transit hub without knowing it’s still alive or dead.

In order to save that worried for both of us and you, we decided to hold off the shipment for 2 weeks and allow the courier service to clear the chaos a bit before we hand them your parcel.

Finally, we announce that all orders placed from 14.7.2020 will be automatically on our list of shipment hold off for 2 weeks. Of course, this is flexible, you can request to ship your parcel immediately by leaving us a quick note when checkout.

Conclusion

Basically, that’s what happened and why we decided to stop the International Shipping for 2 weeks but of course.

As we mentioned, this is totally up to you – if you’d like us to ship your orders as soon as possible, we could definitely do it for you without a question asked, simply leave us a quick note when you checkout.