What?! The international parcel and EMS are temporary suspension?

This message makes me feel complicated…

The first thing I do when I woke up in the morning, isn’t getting out of my bed and do the morning routine like everyone else.

Instead, I check out my phone for the latest news of the suppliers, the shipping status for my customers, and the updates of our courier partner Pos Malaysia. 

Here’s the message from the official Pos Malaysia: 

“Pos Malaysia’s international mail, parcel and Express Mail Service (EMS) will be suspended to all international destinations except Singapore begins by 3 August 2020 until further notice.

 

The temporary service suspension is due to service impacts related to Covid-19, which include varying levels of restrictions across destination countries on flights, airport closures and cross border services.”

The reason why it makes me feel this way it’s because it means that I couldn’t ship any order to my international customers, or even worse…

“Will they proceed with the parcels that we’ve previously handed over such as the parcels that’s being held at the transit hub or the en routed parcel?”

I got no clue but I will keep doing the necessary procedure in order to keep everyone’s update.

Some customers even email us furiously saying that they’ve purchased items from countries like Japan and China, and they got no problem with the delivery and could received their items as usual. 

I sweated. 

All I could say is that not all countries have regular flights and despatch parcels to every country across the world. As far as the pandemic occurs, China is currently the best regarding to the control of the global pandemic so their shipment has the fastest recovered.

I’m not here to blame or trying to push away the responsibility or anything.

I just want to let you know that I and Museigen Hobby are working around the clock doing everything we can to make the process run smoother, if possible, faster because I want you to get your parcel like you do.

In the meantime, we will keep searching for the new source of courier service to get all of your order delivered. We just seek for some additional time, patient and understanding from you to allow us to make things work.

If you have any question or suggestion, feel free to email us at [email protected] or drop us your message through our Facebook Page, we are happy to help you out.