So, what happened? Why are you stopping the International Shipping?

If you’ve followed us on Facebook Page, you’d know that we constantly update whatever happened in/out of our store like the latest few…

(Click the image and see it on our Facebook Page)

(Oh! Don’t forget to Like our Facebook Page for more latest update)

Why We Stopped The International Shipping

Now, why do we decided to stop the International Shipping, and what actually happened?

Let us quickly rewind the updates we made over the past few weeks:

On 7th July

We received countless emails over the past few weeks from customers over the globe asking about why their parcel has been “Held At” or being “en route” over a month without any updates on the tracking system. Immediately, we contact our partnered courier service for an investigation.

The reason for the delay is that…

Almost all courier companies are facing increased demand despite the reduced capacity available in the global market 𝐝𝐮𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐟𝐥𝐢𝐠𝐡𝐭 𝐜𝐚𝐧𝐜𝐞𝐥𝐥𝐚𝐭𝐢𝐨𝐧𝐬 𝐛𝐲 𝐩𝐚𝐬𝐬𝐞𝐧𝐠𝐞𝐫 𝐚𝐧𝐝 𝐜𝐚𝐫𝐠𝐨 𝐚𝐢𝐫𝐥𝐢𝐧𝐞𝐬.

These situations result in network changes and temporary service adjustments meaning it requires additional transit time, as well as the intense custom inspection 𝐝𝐮𝐞 𝐭𝐨 𝐭𝐡𝐞 𝐢𝐦𝐩𝐚𝐜𝐭 𝐨𝐟 𝐂𝐎𝐕𝐈𝐃-𝟏𝟗 𝐨𝐮𝐭𝐛𝐫𝐞𝐚𝐤, especially the countries like Croatia and Canada.

That’s why the status either shows “Held At’ or being “en route” without any update and it resulting in the Estimated Time of Arrival (ETA) is no longer accurate and it cannot be taking as a standard.

By this update, we announced that we will temporarily stop the International Shipping to Canada and Croatia in order to avoid the increase of concern for the shipment delay.

On 15th July

After 7 days of the update for the international shipping delay, we announced the good news and bad news.

Good News: After back and forth of contacting and reports for an investigation, we got informed that the International shipping has started to get back on track for most countries. As our customers from the US have started to receive their parcel that sends from May.

Bad News: The parcel from some other countries like Canada is still held at the transit hub. It means they’re still waiting for the shipment.

On late 15th July

We found out that even though the courier service system has back on track but the latest shipment we’ve made to the US over the past week also shows it’s being “held at”.

So we believe Pos Malaysia (our courier service) is managing the previously at held parcel to ship, the latter International parcel will be going through the same process: Dispatched then held at the transit hub without knowing it’s still alive or dead.

In order to save that worried for both of us and you, we decided to hold off the shipment for 2 weeks and allow the courier service to clear the chaos a bit before we hand them your parcel.

Finally, we announce that all orders placed from 14.7.2020 will be automatically on our list of shipment hold off for 2 weeks. Of course, this is flexible, you can request to ship your parcel immediately by leaving us a quick note when checkout.

Conclusion

Basically, that’s what happened and why we decided to stop the International Shipping for 2 weeks but of course.

As we mentioned, this is totally up to you – if you’d like us to ship your orders as soon as possible, we could definitely do it for you without a question asked, simply leave us a quick note when you checkout.